Returns

Items purchased through any 'Webshop' of .stitchprint.co.uk, (for example www.xxxxxxxxx.stitchprint.co.uk) are manufactured to order and we are unable to accept returns or exchanges of any bespoke, custom or products manufactured to a customer’s own specification including club logos or personalisation. Every product has the manufacturers sizing specific to that item in the product description so please consult this first before ordering. If in any doubt we will be happy to answer and questions resizes.

To return a StitchPrint product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at paul@theoldsaltloft.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If the item is faulty we will offer a replacement. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

The Old Salt Loft - Returns
The Studio, Belvedere Road
Burnham-on-Crouch
Essex
CM0 8AJ
United Kingdom

 

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